IT Services

  • IT Services

Comprehensive IT Services

Businesses are under constant pressure to deliver, increase efficiency, and reduce costs. Our IT services make this easier for you to achieve.

We deploy IT services tailored to your business, managing your infrastructure and supporting you every step of the way. Use your precious time to grow your company and leave the IT side of your business to us!

The purpose of Startech is to provide excellent IT services to you and your business.

We can build your IT systems from the ground up, or test, update, and maintain your existing IT infrastructure. We take care of all of your technical headaches to ensure you can maximise your productivity business-wide.

Our expert technicians use a range of tools to monitor your IT systems and data security. Cyber security strategies are a top priority and our IT services are delivered with data security in mind.

Businesses across the Globe

Whether you have a small or medium business, we are able to provide IT services that align with your vision and budget. We are locally based in Hong Kong, but our services extend to businesses across the globe.

On-site visits are commonplace for our Hong Kong clients, while our national and international client base enjoy comprehensive IT services over the phone or via email. .

IT Services We Provide

  • Consulting and Strategy

We’ll evaluate your business goals and determine what IT services best suit your particular business plan. We will provide a strategic, pro-active approach to get your IT infrastructure working in an efficient, secure, and streamlined way. Our strategies are flexible and will morph with your business as is grows. This includes incorporating any new relevant technologies and cyber security defences into your IT services as they become available. 

  • Managed IT services
Our managed IT services are ideal for consistently providing reliable support across cyber security, desktop and mobile devices, the Cloud, backups, and networks. Whether you’re a small company with limited IT-based capabilities, or are a medium-sized business with a dedicated tech department, we can fill any gaps in your IT services. From the hands-on installation of new technology in the office to setting up your business with cloud-based services like Office 365, we will ensure you are set up to take your business to the next level.
  • Help Desk and End-User Support
Our team at Startech don’t just know how to talk to computers! We can talk you through any issues that may arise, no matter how simple or complex. We provide help desk support to you and your employees that is user-friendly and as uncomplicated as possible—so we won’t just be talking your ear off with technical lingo. You’ll get to talk to a 1st, 2nd, or 3rd level technician, with our team comprising of experts with different specialties. There’s someone ready to deal with any issue or query.
  • Project Deployment and Management
Our IT services cover the scope, approach, and execution of your business’s personalised IT plan. This includes any system support, risk management (such as data loss prevention), and issue tracking. Want to convert to G Suite? Done. Set up a cloud facility with backups? Easy. Whatever the project, we can take care of it from planning to deployment.
  • Networking and Servers
Your network is the heart of your business, connecting you to customers, clients, and stakeholders. We can install, maintain, and monitor your networks and servers. We’ll keep a close eye on your network status and be on hand around the clock to prevent any potential downtime or external security threats. Don’t worry about missing any important upgrades—we’ll take care of your network infrastructure so it remains as efficient as possible.
  • Support Contracts
If you don’t want to hire full-time IT support staff, talk to us about our support contracts. We can do month-by-month or annual contracts. We also offer no lock in at all, where we can work on an hourly basis. There’s an option for every business’s budget and scope.
  • Auditing
Use us to evaluate if your IT is up to scratch or receive a no-obligation cyber security audit of your business. Our comprehensive audits examine the management controls you have in place within your business and how they are used. We flag any tech or security gaps that appear in your IT infrastructure and then work closely with you to come up with a plan of action to ensure your business to operating safely, efficiently, and lawfully.
  • The Cloud
No matter how you’d like to divvy out what you host on The Cloud and what is stored on premises, we can set up, maintain, and manage your cloud computing. We can train your staff across document collaboration services (G Suite and Office 365) and always be on hand for technical support. With our professional advice on how you can intelligently use cloud solutions within your business, you’ll be set to outperform competitors and stay ahead of the game.
  • Internet and Connectivity
Are you re-evaluating your connectivity options? We can get your office connected and online whether you’re upgrading servers, moving office, or setting up a new business. You can be confident in receiving a premium service that meets your budget and can deliver the performance, ease of use, and user experience your business needs. We are on top of the latest trends and are able to assist with the migration to NBN and the set up of modern solutions like SDWAN.
  • Backup and Disaster Recovery
If you’re worried your business might be relying on outdated—yet expensive!—recovery solutions, trust Startech to rectify this. We’ll ensure data is backed up at least quarterly, set up backup storage on a secure separate server, and put a fool-proof disaster recovery plan in place just in case anything goes awry.

What to expect when you engage with Startech Solutions

We have a team of IT solutions experts who pride themselves on being able to deliver the best IT services to you. We plan, implement, and manage all facets of your business’s IT infrastructure, leaving you to focus on growing your business.

We provide ongoing IT management with flexible payment options—either a fixed monthly rate or pay-by-the-hour services.

We understand small businesses (we are one, after all!) and appreciate that every business is different. We intimately get to know your business and tailor our IT services to suit.

By engaging Startech services, you can expect that will we:

  • Identify the needs of your organisation by learning the ins and outs of your business.
  • Protect your business by developing and implementing security systems, measures, infrastructure, controls, policy, and provide ongoing training for you and your employees.
  • Complete an IT infrastructure and cyber security audit of your business so that you know exactly where your business stands and what issues we plan on addressing.
  • Respond quickly to any IT issues that arise—we have a customer-friendly ticketing service for minor issues, but you can also directly speak to one of our technicians in Sydney over the phone.
  • Train and support your employees on-site with their desktops, applications, and software, so that productivity is at a high.

Learn how Startech can grow your business

Contact Us

Highly knowledgeable, qualified and certified IT specialists who are passionate in all facets of IT delivering superior client service and exceeding customer expectations and business purposes.

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